Client Support Team Manager - Registered Nurse (RN)
Wellpath | Nashville, TN
Our Client Support Team Manager will monitor and maintain all aspects of operations for the Client Support Team; assist with coordination, reporting, and audit review; collaborate with site teams to develop, implement, and communicate quality improvement plans; assist sites in developing other practices as needed; and provide necessary guidance to assist with planning meetings, field work, reports, improvement plans, training and retesting at sites.
- Graduate from an accredited school of nursing.
- Bachelors or Master's Degree in Nursing, Health Administration, Business Administration, or health related field preferred.
- Five years of experience in delivery and administration of correctional medical, dental, and mental health care preferred.
- Three to five years administrative, management and supervisory experience.
- Computer literacy required, familiarity with Microsoft Office essential
- Ability to travel required.
- Must possess and maintain CPR certification.
- Must obtain and maintain security clearance.
ResponsibilitiesMonitors the implementation and effectiveness of procedures and programs by performing continuous quality improvement (CQI) audits Evaluates program needs and problems and makes recommendations for improvements Develops, utilizes, revises, interprets, and ensures compliance with CCS and facility policies and procedures Ensures medical, dental, and mental health program's activities are based upon goals, objectives, aims, and policies and procedures of CCS and the facility, and are compliant with ACA, NCCHC and State accreditation standards. Maintains communication and a good working relationship with facility administration, CCS employees, correctional personnel, contracted providers outside agencies and for state contracts this applies to state central office staff. Assist in coordinating and tracking trends. Evaluates and recommends methods of improving operational efficiency and cost effectiveness Analyze financial statements and create and maintain financial forecasts Completes and submits daily, weekly, monthly and annual reports in a timely and accurate manner Functions as a liaison between the facility and Regional Vice President Ensures, where available, NCCHC, ACA and state accreditation of the medical program by ensuring the presence of the required level or organizational efficiency and the provision of approved and appropriate medical services Communicate how operational data impacts department profit and loss Identify problem areas of operations and propose solutions. Conducts ongoing evaluation of services and health care programs, proactively identifies potential problems and develops and takes corrective action Attends seminars, workshops, and conferences Must be able to travel overnight for two to ten days or more as may be required by facility needs May be asked, but not required, to relocate temporarily or permanently as needs require Promotes Quality Improvement standards by actively participating in the quality of care screen audits Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations.Must be alert at all times; pay close attention to details.Must be able to work under stress on a regular or continuous basis.Perform other duties as assigned.
CCS is an EOE/Minorities/Females/Vet/Disability Employer